FREQUENTLY ASKED QUESTIONS TO MAKE THE MOST OF FARMLOKAL OFFERINGS!

FAQ

Please read the FAQ for better understanding of Farmlokal and any query. Still not able to answer your question, you can contact us directly info@farmlokal.com, +91-8077078788.

• Order related

1. Can I give feedback?

Yes, feedback is important to us to improve our service. If customers provide us feedback after each delivery about delay, product quality, delivery person behavior then it helps us to track the delivery details and if any loopholes are found we can correct them as soon as possible.

2. Can I pre-order as per need?

If you are busy with your work you can pre order the milk and set the delivery time and date. Farmlokal delivers fresh milk on your doorstep on time.

3. Is there any subscription charge?

No, there is not any subscription fee for ordering from Farmlokal, it's free of cost. Just login and enjoy fresh milk and products on time.

4. Are there any referral awards if I share them with my family or friends ?

After using, customers found Framlokal worth it and refer to their family members or friends on each referral and when we get an order from that referral we give a special discount or voucher that can only be used in FarmLokal.

• Farm related

1. Difference between pasteurized milk and unpasteurized milk?

Pasteurized milk goes through many mechanical processes for making it perfect for packaging so during the process some essential nutrients get lost but in unpasteurized milk natural nutrients of milk remain present and don't get lost while boiling at home.

2. Can I visit the farm to meet the dairy farmer and see the health of animals?

Yes, we are connected to different dairy businessmen so as per your convenience you can buy milk from any one and from the farmer you are buying you can visit any time. If you find it difficult to reach them you can contact us directly. We also help you to reach there.

3. Does Farmlokal regularly keep an eye on every farm they are connected to?

Yes, Farmlokal alway keeps eyes on the farm they are connected to. Also they check if the safety standards are followed or not in the farm. Even we guide farmers as well when they need it.

4. Types of cows in the farm.

There are different farmers and we are connected and everyone has different breeds of cows and buffalo. Some have Indian origin and some have western breeds . Some farmers keep both in their farm.

5. What measures Farmlokal follow to keep cows healthy?

We ensure the regular veterinary checkup of animals in the farm. We also guide farmers in checking up on animals. We follow all guidelines provided by the doctor.

6. How do you clean the bottles?

We follow a 3 step process to clean the bottles-.

• Food grade Detergent wash to clean milk residues.

• Hot water bath

• RO water bath

• Payment related

1. Can order be placed anytime?

Yes, as per your need Farmlokal is available 24/7 to your doorstep without any delay.

2. Modes of payment.

Due to covid we are trying to avoid cash transactions but we accept all wallets. We accept all digital payments.

3. What about Return and refund?

Yes, return and refund is the priority concern of any customer. If the product is spoiled or stale Framlokal ensures 100% return will be done at the time of your complaint.

• Customer related

1. How can I contact customer service?

Farmlokal is always available 24/7 for the customer. You can visit our website or support care number for any query or issue.

2. Benefits of regular customer

We give rewards to our regular customers in the form of discounts, special discounts on festivals or sometimes surprise vouchers. Vouchers can only be used in Farmlokal while ordering something.

3. How Farmlokal ensures the quality Standard of milk is safe for our family?

For testing milk quality standards we are using Ultrasonic Milk Analyzer Machine by Essae, a leading manufacturer of milk analyzer machines which monitor fat, SNF , water content as well as the density of milk, in double quick time precisely, each time.

4. Does Farmlokal sell raw milk?

Yes, Framlokal sells only raw milk, not pasteurized milk.

5. Can I customize my order anytime?

Once an order is dispatched you can't cancel the order.

About us

1. When was Farmlokal founded?

FarmLokal is a brand name of Getinroadz innovations private limited which was incorporated in 2017. FarmLokal has started operations in 2022 for providing fresh dairy products to customers by connecting with various dairy farmers from nearby villages.

2. How is Farmlokal different from other platforms?

Farmlokal is different from others because Farmlokal is not only ensuring the quality of milk but also providing a platform to local dairy businessmen so that they can also sell their product online and increase their earnings to support their family. Due to different online platforms local dairy business affected most, some even stopped the business because not getting enough orders and difficult to manage to run family expenses.

3. If I have cows or buffalo, can I sell our farm milk with Farmlokal?

Yes, we are here to help local diary businessmen. If you have animals in your farm and are finding difficulties in selling milk due to online competitors or any other reason. Farmlokal is always ready to help. You can directly contact Farmlokal from the details given in the website.

Cow at a local farm in Noida India